Individual Customs Services
What We Do For You
Helping you understand and complete your personal customs matters with ease.
Take care of personal imported goods so that they are not held up at Customs.
We assist you in handling personal imported goods, whether from overseas online shopping, gifts, or items sent by family abroad.
Our team ensures that your goods are classified and valued according to regulations so that the customs clearance process is quick and smooth.
Suitable for: Overseas online shoppers, collectors, or recipients of goods sent from abroad.
Estimation and Calculation of Import Tax (Import Duty, VAT, Income Tax)
No need to worry about how much import duty or tax you will have to pay.
We help you simulate import costs so there are no surprises when your goods arrive in Indonesia.
Benefits: transparent, accurate, and helpful for your personal financial planning.
Assistance with Goods Held at Customs
If your goods are detained due to issues with documentation, classification, or value, we are ready to assist with the administrative process so that your goods can be accepted immediately.
Common situations: goods are detained due to differences in HS Code, the value of the goods is deemed inappropriate, or there is a lack of permit documentation.
Compliance Consultancy for Travellers & Expatriates
We assist individuals, expatriates, and foreign workers in understanding Indonesian customs regulations — from personal belongings and duty-free allowances to the procedures for reporting valuable goods.
Case examples: bringing expensive electronic devices, personal vehicles, or household goods to Indonesia.
Assistance with Customs Disputes or Clarifications
If you are charged an incorrect import duty or experience a dispute over the valuation of goods, we can assist with the clarification process and filing of objections in accordance with legal procedures.
Personal Customs Advisory & Education
Consultative and educational services for individuals who wish to understand import procedures, regulations on personal effects, or the latest customs regulations.
Suitable for: overseas students, small online businesses, or collectors of foreign goods.
Start Your Customs Process Safely and Accurately
Take care of your personal customs needs with professional assistance from our team of experts. We help ensure that the entire import process, tax calculations, and your documents comply with Customs and Excise regulations — quickly, safely, and without risk of error.
